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Terms of Service

Last Updated on March 7th, 2023


The terms "We," "Us," "Our," "IO Era Ltd.," "IO Era," and "Voidless" refer to IO Era Ltd. as well as any parent companies, subsidiaries, and affiliates that participate in providing the Services.

The term "You," "Your," "Yourself," and "User" refer to anyone who uses the Website or is a customer of the Services.

The term "End Users" refers to any individual or entity that accesses or uses Your Services Content either directly or indirectly through another user, or that otherwise uses the Services under your account.

The term "Cloud Provider" refers to one or more third-party cloud providers that may be utilized to provide the Services.

The term "Services" refers to any of the services provided by IO Era Ltd. on its Website, including but not limited to cloud application deployment, management, and infrastructure management, which is commonly known as the Voidless Platform.

The term "Services Content" refers to any information, such as source code, files, software, processes, interfaces, data, text, media, or settings, that is stored, hosted, or processed by the Services.

The term "User Content" refers to any content that a user submits or uploads, including messages, reviews, media, images, folders, data, text, or other types of work, to the Services or as part of the Services.


These terms of service (the “Terms”, “Terms of Use”, or “Agreement”) relate to your use of the Services provided by IO Era Ltd. under the domain name voidless.com (“the Website”).

We have the right to revise and amend these Terms and/or the Services from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities or for any other reason in our sole discretion which we may decide. Your continued access to or use of the Website and/or the Services constitutes your acceptance of any such change and/or amendment.

When you use the Website or Services, you accept our Acceptable Use Policy, Privacy Policy, Service Level Agreement, and these Terms by continuing to access or use the Website and/or Services. Some Services may have extra terms and conditions that you must agree to, in which case clicking "I ACCEPT" or similar prompts will signify your acceptance of those terms.

1. Eligibility & Registration

1.1 You must follow all applicable laws, rules, and regulations before using our Website and Services. We may revoke your right to access them if you use them in violation of any laws. It's your responsibility to make sure you comply with all the rules before using our services.

1.2 Our Website and Services are intended for use by people who are 18 years of age or older. By using them, you're telling us that you're at least 18 years old or that you have legal consent to use them.

1.3 To use some parts of our Website and Services, you'll need to create an account. This means you'll have to give us some information about yourself, like your name, email address, and payment details. You might also choose to give us more information, but this is optional. We'll use and protect your information according to our Privacy Policy and Data Processing Agreement.

1.4 We might decide not to provide our Website and Services to you, or change our eligibility criteria at any time, especially if you violate the terms. We also have the right to close or delete your account, disable services for you, or stop you from accessing our Website and Services if we consider it necessary.

2. Rules of conduct of the services

2.1 When you use Voidless services, you must comply with the license or user agreements of any cloud providers and application providers. You should also read the license agreements of any cloud services and applications you use. By using IO Era services, you agree to follow the terms of these agreements to the extent they apply to your use of the Services, cloud services, and applications.

2.2 Please note that some of the content available to you through Voidless Services may come from third-party cloud services and applications. This third-party content is provided to you "as is" and may be subject to change or removal without our control. IO Era Ltd. will not accept any liability resulting from your use of such third-party services or content.

2.3 When you register to use our Services, you must provide complete and accurate information. It is your responsibility to keep your password secure and to notify us immediately if you become aware of any unauthorized use of your account. You are solely responsible for all activities that occur under your account.

2.4 You agree to use the application in compliance with the Terms and any applicable laws, regulations, or accepted practices in your jurisdiction. This includes laws regarding the export of data or software to and from the European Union or other relevant countries.

2.5 Sharing or reselling your Voidless account to any third party is strictly prohibited.

2.6 Unless you have a separate agreement with IO Era Ltd. that specifically permits it, you are not allowed to reproduce, duplicate, copy, sell, trade or resell the Services for any reason.

2.7 You are prohibited from engaging in any activity that disrupts or interferes with the Services or the connected servers and networks. You are solely responsible for your Services Content and End Users, including any activity conducted by them, and Voidless will not be held liable for any such activity. By providing Services Content via the Services, you affirm that:

  • Your Services Content and the use of your Services Content by you or your End Users will not violate this agreement or any applicable law, regulation, rule, or third-party rights.
  • You are solely responsible for the development, moderation, operation, maintenance, support, and use of your Services Content, including any content contributed by your End Users.
  • Your Services Content and its use by you or your End Users will not infringe, violate, or misappropriate any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right, or cause Voidless to violate any law, regulation, rule, or rights of third parties.
  • Except for the specific Services provided to you under these Terms of Use or other express contract, you are solely responsible for the technical operation of your Services Content on behalf of your End Users.

2.8 You are accountable for all activities that occur on your Account, whether done by you, your employees, any third party (including your contractors or agents), your End Users, your licensees, or your customers. It is your responsibility to inform your employees, agents, and others about your use of the Website and Services and the provisions of these Terms of Use, which apply to them.

2.9 You agree to comply with the terms and conditions of any license granted directly to you by the original provider of any third-party applications you use. You are responsible for paying for and obtaining the rights to any third-party applications you install and/or operate through and/or in connection with the Services, and for following the applicable terms and conditions of each third-party application license.

The Website and Services may contain links to third-party websites, services, or resources on the Internet, and these third-party resources may also have links to our Websites and Services. Accessing third-party resources on the Internet is at your own risk. We are not responsible or liable for the content, functions, accuracy, legality, appropriateness, or any other aspect of such resources to the fullest extent permitted by law. The inclusion of any link does not imply our endorsement or any association between us and any third party. We shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such third-party resource to the fullest extent permitted by law.

2.10 Voidless makes no commitment to keep any backups or copies of your Services Content. You are solely responsible for ensuring the integrity, preservation, and backup of your Services Content, regardless of whether the use of Services includes a IO Era backup feature or functionality. To the fullest extent permitted by law, IO Era is not liable for any data loss, unavailability, or other consequences resulting from the foregoing.

2.11 When purchasing Services, you may select the geographic region, Cloud Provider, and jurisdiction where your Services Content will be stored. By doing so, you consent to the storage of your Services Content in, and transfer of your Services Content into, the geographic region, jurisdiction, and Cloud Provider you choose. Unless otherwise agreed in writing between you and IO Era, IO Era may transfer and store your Services Content in other geographic regions or jurisdictions and with other Cloud Providers at its sole discretion. You represent and warrant that such storage and transfer are adequately consented to by you and permissible pursuant to applicable laws, regulations, rules, and third-party rights.

You agree to follow the customer agreement, terms of service, acceptable use policy (AUP), and any other relevant terms and conditions of each third-party Cloud Provider that you use through the Services (if any). Those terms are incorporated into this agreement by reference and may be updated from time to time.

2.12. To use some of the Services, you may need to set up your own account with one or more third-party cloud providers (“Cloud Provider). You are solely responsible for paying for and creating an account (“Customer Cloud Provider Account”) with each third-party Cloud Provider you select and for following the applicable terms of use. You must provide IO Era Ltd. with your Customer Cloud Provider Account credentials (the “CP Key”) necessary for IO Era Ltd. to access and manage your use of the third-party Cloud Provider servers, including accessing servers as needed to identify or resolve technical problems or respond to any issues related to or connected with the Services. IO Era Ltd. will make reasonable efforts to maintain the confidentiality and security of your CP Keys.

2.13. IO Era Ltd. has created its own accounts with third-party cloud providers, known as "IO Era Provider Accounts," which they may utilize to provide you with their Services. IO Era Ltd. will handle setting up and paying for the account with the cloud provider, but you will be responsible for paying your portion of the cloud provider fees (which will be communicated to you beforehand) to IO Era Ltd. Additionally, you are responsible for complying with the terms of use associated with the cloud provider.

2.14 We have the right to access and disclose any information that we believe is necessary for various reasons such as complying with the law, investigating potential violations, preventing fraud or addressing technical issues. We may also use this information to respond to user support requests or to protect ourselves, our users, and the public.

2.15 The Services are subject to trade and economic sanctions maintained by the Office of Foreign Assets Control ("OFAC"). By using the Services, you agree to comply with these laws and regulations. You certify that you are not located in any country that is under OFAC's trade and economic sanctions, including Cuba, Iran, North Korea, Syria, and the Crimea region of Ukraine. Moreover, you confirm that you are not an individual or entity included on any U.S. lists of prohibited parties, such as the Treasury Department's List of Specially Designated Nationals List ("SDN List") and Sectoral Sanctions List ("SSI List"). You also agree not to sell, export, transfer, or dispose of any service received from Voidless that violates these laws and regulations. Failure to comply with these laws and regulations may lead to the suspension or termination of your Account.

2.16 IO Era Ltd. may offer temporary application trials that allow you to install applications for trial purposes. However, you acknowledge that these installations are temporary, and IO Era Ltd. may delete the applications and shut down relevant servers at any time. IO Era Ltd. may also act as an intermediary for offering such application trials.

3. Restriction of Liability and Indemnification

3.1 IO Era provides the Websites and Services, along with all content delivered in connection with them, "as is" and "as available." IO Era does not provide any express or implied warranties related to the Websites and Services or any content delivered through them, including but not limited to any warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, non-infringement, availability, accuracy, error rate, system integrity, or uninterrupted access. IO Era does not guarantee that the Websites or Services will be secure or available at any particular time or location, that any defects or errors will be corrected, or that any content or software available through the Websites or Services is free of viruses or other harmful components. Your use of the Websites and Services is solely at your own risk.

3.2 IO Era is not liable for any content that you access through your use of the Websites, Services, or content of other users of IO Era or other third parties. To the extent permitted by applicable law, you release IO Era from all liability relating to such content. IO Era does not make any representations regarding the accuracy, quality, legality, or other attributes of such content and is not responsible or liable for it.

3.3 The limitations, exclusions, and disclaimers in this Section apply to the fullest extent allowed by law. IO Era does not disclaim any warranty or other right that IO Era is prohibited from disclaiming under applicable law.

3.4 Voidless or any other contributor or supplier of IO Era shall not be liable to any person for any indirect, special, incidental, or consequential damages of any kind, including but not limited to damages for loss of goodwill, work stoppage, interruption of the services, computer failure or malfunction, loss of data, or any other commercial damages or losses, regardless of the legal theory (tort, contract, or otherwise). This holds true even if the party has been informed of the possibility of such damages. While IO Era Ltd. will take reasonable precautions, it will not be responsible for any loss or damage incurred by you, including but not limited to loss or damage resulting from any changes made to the Services, temporary or permanent cessation in the provision of the Services (or any features within the Services), deletion or corruption of content or other communication data maintained or transmitted by or through your use of the service, interruption of services, malware (including viruses and/or Trojans) and/or other errors over which IO Era Ltd. has no control, or third-party services and/or content of any kind. You acknowledge that any hyperlinks to third-party websites are governed by the terms and conditions of those third parties, and that access to/use of such third-party websites is at your own risk.

However, in the event that a court or other adjudicating body finds against IO Era Ltd. in any matter related to the Services, IO Era Ltd.’s maximum liability against the claimant will not exceed the total amount in fees that the claimant was paying/shall pay for one month of the Services in question.

3.5 You are responsible for your use of the Website and Services to the fullest extent permitted by law. You shall indemnify, defend, and hold us and our employees, officers, directors, Affiliates, parent companies, agents, contractors, and representatives harmless from all claims, liabilities, and expenses, including reasonable attorneys' fees and costs that arise from or relate to your access to or use of the Website and Services, including your breach of these Terms or applicable law, willful misconduct, negligence, illegal activity, breach of security or data, unauthorized access to or use of your Account, infringement of a third party's right, including any intellectual property, confidentiality, property or privacy right, your Services Content, User Content, or your End Users. If a matter is otherwise subject to indemnification by you, we reserve the right to assume exclusive defense and control of it. You are still obligated to indemnify us in that case, and you should make every effort to assist and cooperate with us in defending the matter at your expense.

4. Mutual Non-Disclosure

4.1 If you receive or possess nonpublic information from us that is labeled as confidential or reasonably understood to be confidential, it is considered our Confidential Information and must be handled according to these Terms. Confidential Information includes information about our technology, customers, business plans, marketing and sales activities, finances, operations, and other business information, as well as the content of our discussions or negotiations regarding your Account and/or use of the Services. Confidential Information does not include information that becomes publicly available without violating these Terms, is known to you at the time of receipt, is received from a third party without violating any rights, or is independently developed by you without reference to Confidential Information.

4.2 You may only use Confidential Information in connection with your use of the Services as allowed by these Terms or by a separate signed agreement with us. You must not disclose Confidential Information during these Terms, after you stop using the Services, or after these Terms are terminated. You must take reasonable measures to prevent disclosure or unauthorized use of Confidential Information, including measures you take to protect your own similar confidential information.

5. General legal terms

5.1 IO Era Ltd. reserves the right to make changes to the Terms, and Voidless may update, modify, or change these Terms at any time and at its sole discretion. If any updates are made, Voidless will notify you via email or update the "Last Updated" date at the beginning of the Terms. By continuing to access or use the Website or Services after the specified date or updated Terms, you agree to be bound by the updated Terms. If you do not agree to the updated Terms, you must deactivate your account and discontinue the use of the Website and/or Services.

5.2 We may terminate your access to all or part of the Website and/or Services at any time, with or without notice. Any termination may result in the immediate destruction of data associated with your account, and any fees paid to us are non-refundable. Upon termination, you must promptly discontinue all use of the Website and/or Services. The provisions of these Terms that should reasonably be expected to survive termination will continue to be in effect.

5.3 IO Era Ltd. may make changes to the Terms from time to time, and if they update the Terms, they will notify you by email or by updating the "Last Updated" date at the beginning of the Terms. By continuing to use the Website or Services after the date specified in the notice or updated Terms, you agree to accept and be bound by the updated Terms. If you do not agree to the updated Terms, then you may not continue to use the Website or Services and your sole and exclusive remedy is to deactivate your Account and otherwise discontinue use of the Websites and/or Services.

5.4 IO Era Ltd. may send you notices by electronic mail or other digital delivery system for any matter or proceeding for which notice is required.

5.5 The Services may contain links to third-party websites, content, or resources. IO Era Ltd. does not have control over these sites or resources and you agree to be bound by their terms and conditions.

5.6 IO Era Ltd. is not responsible for the availability of any external sites or resources and does not endorse any advertising, products, or other materials on or available from such websites or resources.

5.7 IO Era Ltd. may not enforce all legal rights and remedies contained in the Terms, but this will not be considered a formal waiver of those rights and remedies.

5.8 IO Era Ltd. uses industry standard technology and practices to store and protect your login information. IO Era Ltd. will not be held liable for damages incurred due to network or software related breaches. If a breach occurs, IO Era Ltd. will notify you via email or other means, as deemed sufficient by IO Era Ltd. You must take necessary actions from your end.

5.9 These Terms, along with any documents referred to in them, represent the entire agreement between you and IO Era Ltd. and supersede any prior or contemporaneous agreements, proposals, or representations, whether written or oral, regarding their subject matter. The section headers used in these Terms are for convenience only and do not affect their interpretation. Unless explicitly stated otherwise, the use of the singular also includes the plural, and vice versa. The use of “including” or “such as” means “including but not limited to” unless otherwise specified. If any part of these Terms is deemed invalid or unenforceable, the unenforceable part will be enforced to the maximum extent possible, and the remaining parts will remain in full force and effect. Failure to enforce any provision does not waive the right to enforce it later, nor does a waiver of a breach or default of these Terms or any provision constitute a waiver of any subsequent breach or default or of the provision itself.

5.10 IO Era Ltd. may automatically back up and shut down applications and servers at various times, such as when you log out of the Service, fail to respond to a prompt after a certain period of time, explicitly request a backup, or if IO Era Ltd. detects any malfunctioning. The data and software backed up during this process (a “Backup”) can be restored, but IO Era Ltd. cannot guarantee that the restored backup will reproduce the exact state of the application or server at the time the backup was created, especially if you have used the “terminal” capability or directly accessed the server. IO Era Ltd. does not promise to retain any backups or guarantee the completeness of any such backup. You are solely responsible for the integrity, preservation, and backup of your Services Content, regardless of whether your use of Services includes a backup feature or functionality. IO Era Ltd. shall have no liability for any data loss, unavailability, or other consequences related to the foregoing, to the fullest extent permitted by law.

5.11 IO Era Ltd. has the authority to alter or terminate any feature, function, or attribute of the Services at any time at its sole discretion. You understand and agree that IO Era Ltd. shall not be held responsible for any damages you incur in relation to the modification or discontinuation of the Services.

5.12 These Terms of Use and any legal disputes arising from them shall be governed by the laws of the Republic of Bulgaria, without regard to conflict of law principles. You and IO Era Ltd. agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within the Sofia municipality to resolve any court proceeding or lawsuit permitted under these Terms of Use.

5.13 Assignment. You are not permitted to transfer, assign or delegate any of your rights or obligations under these Terms of Use, either in whole or in part, without our prior written consent. We, on the other hand, may transfer, assign or delegate these Terms of Use, or our rights and obligations under them, without providing any notice or obtaining consent. Subject to this section, these Terms of Use are binding on both parties, including their respective successors and assigns, and any assignment or transfer in violation of this section will be deemed void.

6. Billing and Payments

6.1 Invoicing is done in arrears, which means that you will be billed during the first week of each month for the Services you used in the preceding month.

6.2 Our service follows a "pay as you go" model, which means that you will only be charged for the resources you have used and the time you have used them for. The minimum time fraction for billing purposes is one-hour increments.

6.3 If you request a refund for any unused prepaid account funds within three months of adding funds, we will refund the remaining balance. However, the refund will not include any amount already deducted for services consumed.

6.4 We use third-party Payment Processors to bill you through your linked payment account(s). The processing of payments is subject to the Payment Processors' terms, conditions, and policies in addition to our own. We are not responsible for any acts or omissions of the Payment Processors. You authorize us and the Payment Processors to charge all applicable sums (including taxes) for the Services you select or use, using your linked Payment Method.

6.5 To use the Services, you need to provide accurate and up-to-date information for your Account and Billing Information. If there are any changes to your information, such as a new billing address or credit card details, you must update it promptly. In case your payment method is canceled or not working, you should inform us or our Payment Processors promptly. You can make changes to your information in your account settings.

6.6 By agreeing to these Terms and using the Services, you authorize us or our Payment Processors to charge your Payment Methods automatically upon invoicing on a recurring basis. If there are any other terms and conditions for your Payment Method or payment of fees, those terms also apply. We may charge an amount up to your current balance to verify your account information. We reserve the right to deactivate, terminate, prevent access to, disable services for, and/or delete any Accounts or access to the Website and Services, including for nonpayment, late payment, or failure to charge your Payment Methods upon invoicing at any time at our sole discretion.

6.7 You are accountable for any taxes, customs fees, duties, fines, audits, interest, and back-payments related to your purchase of the Services, including but not limited to sales taxes, use taxes, value-added taxes (VAT), and goods and services taxes (GST) (collectively referred to as "Taxes"). Our pricing policies do not include any Taxes unless otherwise stated. If we are required to collect or pay Taxes in connection with your purchase of the Services, we will invoice you as part of the billing process or collect them at the time of purchase. We may determine if your purchase of Services is subject to certain Taxes in some states, countries, and territories, and if so, we may collect and remit such Taxes to the relevant taxing authority. If you believe that a specific Tax does not apply or some amount must be withheld from payments to us, you must provide us promptly with a valid tax certificate, withholding receipt, tax identifier (such as VAT ID), or other sufficient proof authorized by the relevant taxing authorities. You must also provide us with any tax identification information necessary for us to fulfill our tax obligations, as we may determine from time to time. You are solely responsible for any misrepresentations or non-compliance related to Taxes, whether with respect to us or other parties, including any penalties, fines, audits, interest, back-payments, or further taxes associated with such misrepresentations or non-compliance.

6.8 From time to time, we may provide Service credits, which are subject to the terms and policies that govern them. You recognize and accept that all credits, regardless of whether they were previously provided or not, can be revoked or expire early at any time and for any reason by us. We reserve the right to do so if we suspect abuse, misrepresentation of Account information, unauthorized transfer, or illegal conduct by you.

Modern Slavery Statement

We affirm that IO Era and any affiliated entity do not participate in Modern Slavery practices, which include servitude, forced or compulsory labor. Additionally, we declare that Voidless and any affiliated entity do not engage in Modern Slavery during their business operations and activities.

Furthermore, we avoid conducting business with any entity that we are aware of, which knowingly supports or engages in Modern Slavery practices.